Features

24 x 7 remote monitoring
• Availability, performance & capacity monitoring of desktops, laptops, servers, printer/copiers, routers, exchange servers, firewalls and virtually any IP enabled device.
• Active directory, IIS, SQL server, ISA, terminal server, SBS & exchange servers
• Email monitoring
• Exchange server, POP, SMTP, SMTP queues, IMAP.
• Anti-Virus Applications
• Backup Systems such as veritas backup
• Monitoring parameters include
• CPU, Disk. Memory, event log, patch level, process, connectivity, application compliance, local IP, Disk queue length, file size, license compliance.

World-class Remote management capabilities

• Remote patching & software distribution
• Remotely patch and automatically distribute software & scripts to remote PCs & servers.
• Remotely control Desktops & Servers
• System change services.
Allows you to determine if there has been any configuration change in any system.
• License Compliance
This service monitors the number of application licenses against a threshold you set.
• Remote Support manager
An invaluable support tool from Xpress that delivers advanced real-time remote management of PCs & Servers

Proactive alerting.

• Alert your technical staff to warnings or failures that occur on your networks. Customised Alerts also available based on thresholds you define in order to respond to lost availability, capacity limits, network events, predicted failures or performance issues
• Alerts can be sent to technicians through a variety of notification methods, including SMS, email and pager.

Extensive & detailed reporting

• Network Health Report – assesses the customer's network by total availability, performance and critical observations
• Executive Summary Report – Summarizes technical performance data of mission critical network devices for the business executive
• Detailed logs for given periods.